Incident Management for Events
Incident Management for Events

Keep the security response accountable across teams.

Incident management software for security officers. AtlasNXT by Track24 brings reports, response tasks, decisions, and updates into a shared incident workspace.

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AtlasNXT Incident Management for Security Teams, showing officer threat and assigned support tasks at a client site
Example scenario
Example scenario

Example scenario

A patrol officer reported being threatened at a client site and moved into the locked gatehouse. Control assigned officer contact, patrol-supervisor support, and client-security liaison. The incident retains confirmed welfare information and remaining assistance tasks as the next control-room colleague takes over.

Explore Standard Operating Procedures

Incident Management for Security Teams

Give the response a clear structure
Use configurable incident templates to record the location, people affected, immediate concerns, and facts still to confirm. Assign follow-up tasks to named colleagues and record decisions in the incident timeline. Everyone authorised to manage the response can see the latest updates and outstanding actions.
Keep reports, tasks, and decisions together
Control-room operators, patrol supervisors, guarding teams, and authorised client contacts may all contribute to an incident. Team visibility settings (Remits) keep reported facts, named actions, and decisions visible to the right people for each assignment.
Carry the record through the handover
Use the incident record to brief the next shift and review the response afterwards. Team visibility settings (Remits) organise which teams can see and manage the work, while Standard Operating Procedures put the relevant response steps alongside alerts and incidents.

Can the reporting format follow our procedures?

Yes. Configurable templates capture the information your organisation needs. Standard Operating Procedures put your response steps alongside alerts and incidents, while assigned tasks and the incident timeline keep follow-up and progress clear.

See Incident Management in action

Book a demo to see how AtlasNXT supports security officers. Explore how Incident Management fits your sites, contact arrangements, and response procedures.

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