Incident Management for Events
Incident Management for Events

Coordinate incidents across your stores and hotels.

Incident management software for retail and hospitality staff. AtlasNXT by Track24 brings reports, response tasks, decisions, and updates into a shared incident workspace.

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AtlasNXT Incident Management for Retail & Hospitality, showing staff threat and assigned support tasks at a hotel staff entrance
Example scenario
Example scenario

Example scenario

A night colleague reported intruders in a hotel's service yard and moved into the locked staff office. The duty manager assigned staff contact, property-security liaison, and supervisor support. Confirmed welfare updates and remaining local actions are retained for the incoming duty colleague.

Explore Standard Operating Procedures

Incident Management for Retail & Hospitality

Give the response a clear structure
Use configurable incident templates to record the location, people affected, immediate concerns, and facts still to confirm. Assign follow-up tasks to named colleagues and record decisions in the incident timeline. Everyone authorised to manage the response can see the latest updates and outstanding actions.
Keep reports, tasks, and decisions together
Stores and hotels may need local managers, regional operations, security, and facilities support to act together. Keep staff welfare, access decisions, and service-support actions connected as the incident develops.
Carry the record through the handover
Use the incident record to brief the next shift and review the response afterwards. Team visibility settings (Remits) organise which teams can see and manage the work, while Standard Operating Procedures put the relevant response steps alongside alerts and incidents.

Can the reporting format follow our procedures?

Yes. Configurable templates capture the information your organisation needs. Standard Operating Procedures put your response steps alongside alerts and incidents, while assigned tasks and the incident timeline keep follow-up and progress clear.

See Incident Management in action

Book a demo to see how AtlasNXT supports retail and hospitality staff. Explore how Incident Management fits your sites, contact arrangements, and response procedures.

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