Incident Management for Events
Incident Management for Events

Coordinate incidents affecting NGO staff.

Incident management software for NGO staff. AtlasNXT by Track24 brings staff security reports, response tasks, updates, and decisions into one workspace. Give country security leads, field coordinators, and duty staff a shared way to manage road incidents, threats to personnel, and lost contact during humanitarian field operations.

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AtlasNXT Incident Management for NGOs, showing team support and assigned support tasks on the Juba-to-Bor journey in South Sudan
Example scenario
Example scenario

Example scenario

A programme vehicle was involved in a minor collision on the journey from Juba to Bor. The duty officer assigned contact with the team, local first-aid coordination, and logistics support. Confirmed welfare updates and outstanding assistance remain visible to the country team.

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Incident Management for NGOs

Capture what the field team knows
Use configurable incident templates to record who is affected, where the incident was reported, the last confirmed contact, and the immediate support needed. Add information as it reaches the duty team, including updates received by phone or radio. A structured record helps colleagues distinguish confirmed details from questions still being followed up.
Assign responsibility for each response task
Assign contact with the field team, local assistance, logistics coordination, and escalation to the responsible colleagues. Keep their updates with the incident so the country team can see progress. Use Welfare Checks and SOS to request staff updates where the communication arrangements allow.
Keep continuity from field office to country team
The field coordinator, security focal point, and country director may need different parts of the same response. The incident timeline keeps reported developments and decisions together, while tasks show work still outstanding. Incoming duty staff and authorised regional colleagues can pick up the record without asking the field team to repeat the whole account.

Can this work with our field reporting arrangements?

Templates can reflect your incident categories and reporting requirements. Duty staff can record information received through existing field channels, keeping the response in one place as further updates arrive.

Can a small country team share the response?

Named tasks make responsibilities visible across security, programme, and logistics colleagues. The shared record supports handover when the security focal point also has other operational duties.

Build the demo around your field operation

Use a missed check-in, staff road incident, or security concern to see how AtlasNXT supports your country team's response.

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