Incident Management for Events
Incident Management for Events

Coordinate the people responding to disruption.

Incident management software for energy and utility crews. AtlasNXT by Track24 brings site reports, crew updates, assigned tasks, and response decisions into one workspace. Help energy and utility operators coordinate personnel across remote facilities, maintenance routes, and project locations when a safety concern or disruption needs action.

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AtlasNXT Incident Management for Energy & Utilities, showing staff injury and assigned support tasks in Sutherland, Scotland
Example scenario
Example scenario

Example scenario

A maintenance technician was injured on access steps at a remote wind farm in Sutherland. The operator assigned crew contact, first-aid coordination, and liaison with the site supervisor. The incident records confirmed welfare updates and the assistance still needed at the installation.

Explore Standard Operating Procedures

Incident Management for Energy and Utilities

Start the incident record with the reported facts
Capture a crew welfare concern, road incident, access disruption, or site security report using configurable templates. Record who is affected and what is known, then add updates as supervisors and field crews make contact. Give each response action an owner so control-room and site teams can see what remains outstanding.
Keep crew updates and response decisions together
Keep staff welfare checks, local access reports, and support arrangements with the incident. Operations, safety, and security colleagues can coordinate their responsibilities from the same record. Use Mass Notifications to issue instructions to affected crews, with shared current or last known locations providing context for follow-up.
Keep the response clear across shifts
Retain recorded decisions, task progress, and the incident timeline for the incoming duty team. A supervisor can see whether contact has been made, assistance is being arranged, or a deployment decision remains open. The record supports personnel coordination alongside your existing network, plant, and asset systems.

What part of an operational incident does AtlasNXT coordinate?

Bring people, communications, response tasks, and recorded decisions into one incident workspace. Standard Operating Procedures put the relevant response steps beside the work, helping control-room and site colleagues coordinate from the same record.

Can several locations contribute to the same response?

Authorised colleagues can add updates and manage assigned work in the shared incident. This helps a central duty team coordinate with site supervisors and field personnel.

See the crew response from first contact to handover

Bring a remote-site disruption, maintenance journey, or personnel incident and explore how the control room and field team can coordinate in AtlasNXT.

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