During my 24 years in the Royal Marines, including commanding a deployed intelligence unit and advising Ministers during fast-moving crises, the hardest moments were rarely about a lack of information. They were about cutting through noise, reaching the right people, and giving them enough to make a decision. Quickly.
That's still true in a corporate context. When something happens, the challenge is:
- Locating staff and understanding their exposure
- Communicating directly, not broadcasting noise
- Giving people a way to signal when they need support
- Enabling teams to make confident decisions without waiting for clarity that may not come
Reassurance matters as much as alerting. People need to know someone has visibility of them in context, and has their back, not just that an alert has been sent.
Duty of care in practice is the gap between knowing something happened and knowing your people are okay.
Happy to share what we've learned building systems for exactly that.
